Profile Management and Visibility

Your Aswaq.online profile represents you to other users on the platform. Managing your profile effectively helps build trust and improves your buying and selling experience.

Setting Up Your Profile

Basic Profile Information

After creating your account, complete your profile by providing:

1. Personal Information:

   • Full name (as you want it displayed)
   • Profile photo or avatar
   • Language preference (English/Arabic)

2. Contact Information:

   • Verified phone number
   • Alternate contact methods (optional)
   • Preferred contact times (optional)

3. Location Details:

   • City/area within UAE
   • Neighborhood (optional for more precise location)

Profile Picture Guidelines

A good profile picture helps build trust. Follow these guidelines:

• Use a clear, well-lit photo
• Show your face clearly if using a personal photo
• For business accounts, you may use your company logo
• Avoid using copyrighted images or misleading photos
• Recommended size: 400×400 pixels (square format)

Managing Your Profile

Editing Your Profile

To update your profile information:

1. Log in to your Aswaq.online account
2. Click on your profile icon in the top right corner
3. Select "Profile" or "Profile Settings"
4. Click "Edit Profile"
5. Make your desired changes
6. Click "Save" or "Update Profile"

Verification Status

Your profile displays your verification level, which may include:

• Email Verified: Basic verification level
• Phone Verified: Indicates you've verified your phone number
• ID Verified: Indicates you've completed identity verification

Higher verification levels increase trust and may improve your selling success.

Profile Completion Score

Your profile completion score indicates how thoroughly you've filled out your profile:

• Basic account: 25%
• Added profile picture: 50%
• Verified phone: 75%
• Complete contact information: 100%

A complete profile ranks higher in search results and builds trust with potential buyers or sellers.

Profile Visibility

What Others Can See

By default, other users can see:

• Your full name or business name
• Profile picture
• Verification status
• Member since date
• Average response time
• Ratings and reviews from other users
• Active listings
• Recently sold items (if enabled)

Privacy Settings

Manage what others see by adjusting your privacy settings:

1. Go to "Account Settings" > "Privacy"
2. Adjust the following options:
   • Show/hide your verified phone number
   • Show/hide your response time
   • Show/hide sold items history
   • Enable/disable direct messaging
   • Control who can see your listings (everyone or registered users only)

Activity Status

Your activity status shows when you were last active on the platform:

• Online Now: Currently active on the platform
• Active Today: Logged in within the last 24 hours
• Active This Week: Logged in within the last 7 days

To change your activity status visibility:

1. Go to "Account Settings" > "Privacy"
2. Find "Show Activity Status"
3. Toggle this setting on or off

Ratings and Reviews

How Ratings Work

After completing a transaction, users can rate each other using a five-star system:

• 5 stars: Excellent experience
• 4 stars: Good experience
• 3 stars: Average experience
• 2 stars: Below average experience
• 1 star: Poor experience

Users can also leave written reviews about their experience.

Managing Reviews

All reviews are visible on your profile. You can:

• Respond to reviews: Add context or thank users for positive feedback
• Report unfair reviews: Flag reviews that violate our community guidelines
• Use feedback: Improve your service based on constructive criticism

Reviews cannot be removed unless they violate our platform guidelines.

Profile Analytics

Viewing Your Statistics

To see how your profile is performing:

1. Go to "Profile" > "Analytics" or "Statistics"
2. View metrics such as:
   • Profile views
   • Listing views
   • Response rate
   • Average response time
   • Completion rate
   • Star rating average

These statistics can help you understand how to improve your profile performance.

Frequently Asked Questions

Q: Can I use a nickname instead of my real name?
A: We recommend using your real name for trust and verification purposes, but you may use a nickname as long as it's not misleading or offensive.

Q: How often should I update my profile information?
A: Update your profile whenever your information changes, especially contact details or location.

Q: Can other users see my email address?
A: No, your email address is never displayed publicly to other users.

Q: How can I improve my profile's visibility?
A: Complete all profile sections, verify your identity, maintain a high rating, and respond quickly to inquiries.

Q: Can I hide my sold listings?
A: Yes, you can hide your sold listings history in your privacy settings.

Q: What happens if I receive a negative review?
A: Negative reviews remain on your profile, but you can respond to them professionally to provide context.

Need More Help?

If you need assistance with managing your profile, please contact our support team or visit our Help Center for more information.